Substitution Policy


Dear Customer,

There are rare occasions when non-certified flowers are substituted in your bouquet for Fair Trade Certified™ flowers. We apologize for any inconvenience or dissatisfaction you may feel if we need to use non-certified products in your bouquet. One World Flowers and all of our partner florists are dedicated to maintaining the highest of quality standards in our bouquets at all times, and we assure you that our goal is to grow the market for Fair Trade Certified™ flowers. We strive to do this through honest business practices and consistency in our products and advertising.

Because flowers are such delicate and perishable inventory items, there may be times when the local One World Flowers florist near you is not able to fill your order with Fair Trade Certified™ flowers. To minimize the need to substitute non-certified flowers for what the product description says will be certified ones, we do require partner florists to maintain minimum inventory levels. These minimums are reviewed periodically to re-evaluate the demand of the market so we stay current with what our customers demand. Still, product can arrive late, damaged, or in poor quality – which are all beyond your florist’s control.

In the event that a partner florist needs to substitute non-certified flowers for Fair Trade Certified™ product, you will be called with the specifics of how many blooms will need to be substituted. At that point, you have the full right to cancel the order and receive a full refund if you do not want non-certified flowers in the bouquet. In addition to the phone call, our partner florists will also send out an email to the address you entered when you placed the order. If the information you provide is incorrect we will not be able to notify you.

If we are not able to contact you in sufficient time, we will fill and deliver the order but include a short letter that apologizes to the recipient, and explains what we had to replace in the order. That letter will also be sent to you by email so both parties are aware of the substitution.

We again ask for your understanding in a substitution situation and assure you that this occurs rarely if ever. Fair Trade Certified™ flowers are our business and our commitment to you. If you have any questions please feel free to contact our customer service department at 1-505-489-1117.

Sincerely,

One World Flowers
Product Management Team.